WHAT IS DYMAJECARE ?

DymajeCare – only one place where you can Protect your device Instantly and Get Spare for Your Gadgets & Appliances. That means when your Gadgets & Appliances damages. You will get Instant Refund for Repairing, DymajeCare cares about your daily work for that we will provide a Spare of Mobile/Laptop with free pick-up and drop-off service and we will take care of your Repair bill.

S – Spare of Gadgets/Appliances

R – Repair of Gadgets/Appliances

R – Refund on your Repair Bill

DymajeCare  SRR Plan to care your Appliance & Gadgets

  1. For pre purchase plan valid for 1 year have benefit of SRR
  • Free Pick-Up and Drop-Off
  • It gives you a Spare of Gadgets & Appliances when your Gadgets & Appliances is in Repairing.
  • Repair cost Refund, when Your Repair bill will come it Refunds you on your Bill.
  1. For Instant Service, it includes Spare & Repair
  • You have to pay one time Spare rentals that is very less you will get a working Spare of Appliance & Gadgets.
  1. Opt for Repair only.

You can opt for DymajeCare  for your Gadgets & Appliances from the time you have purchased your Gadgets & Appliances .

WHY  DYMAJECARE ?

DymajeCare  comes with a host of features that are designed to not only safeguard your Gadgets & Appliances, but also save you from the hassle of getting your Gadgets & Appliances Repaired.

  1. A to Z costs are covered: Based on your DymajeCare plan, Whether it is costs of Repairs, labor, transportation or taxes, we cover all the charges associated with Repairing your Gadgets & Appliances.
  2. Free Pick-up & Drop-off: Whether it means picking up your Gadgets & Appliances or sending a technician at your home to Repair your Gadgets & Appliances, we will ensure that you never have to interact with a Service Centre ever again.
  3. Paperless Registration Process: DymajeCare has a hassle free process to file a Service Request. All you need to do is provide us IMEI/Serial Number or Order number.
  4. Genuine Parts guarantee: Your Gadgets & Appliance’s will be Repaired by trained personnel and using genuine  parts every single time.
TERMS OF USE

Definitions

Welcome to www.dymaje.com website (the “Site”) operated by DymajeCare. DymajeCare provides its services to you subject to the following conditions. Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Use and the linked Privacy Policy. We strongly recommend that, as you read this ToU, you also access and read the linked information, since it is incorporated into and hereby made part of this ToU. This ToU is effective upon acceptance. Use of any functionality of the Site constitutes acceptance of this ToU. If this ToU conflicts with any other documents, the ToU will control for the purposes of usage of the Site. If you do not agree to be bound by this ToU and the Privacy Policy, you may not use the Site in any way. Be sure to return to this page periodically to review the most current version of the ToU. We reserve the right, at any time, at our sole discretion, to change or otherwise modify the TOU without prior notice, and your continued access or use of this Site signifies your acceptance of the updated or modified TOU.

Description of Services

In the Site, DymajeCare provides users with access to information primarily about Business Support Services for Appliances and Gadgets including, but not restricted to, Warranties and related services (the “Service”). You are responsible for obtaining access to the Site, and that access may involve third-party fee (such as, but not limited to, Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site. By making use of this site, and furnishing your personal / contact details, you hereby agree that you are interested in availing and purchasing the services that you have selected. You hereby agree that DymajeCare may contact you either electronically or through phone, to understand your interest in the selected products and services and to fulfill your demand. You also agree that DymajeCare reserves the right to make your details available to its affiliates and partners and you may be contacted by the affiliates and partners for information and for sales through email, telephone and/or sms. You agree to receive promotional materials and/or special offers from DymajeCare through email or sms.

License and Site Access

DymajeCare grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of any kind of information for the benefit of another individual, vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in DymajeCare’s sole discretion) an unreasonable or disproportionately large load on DymajeCare’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by DymajeCare to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by DymajeCare. By using the Site you agree not to: (i) use this Site or its contents for any commercial purpose; (ii) make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand; (iii) access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (iv) violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this Site; (v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) deep-link to any portion of this Site (including, without limitation, the purchase path for any service) for any purpose without our express written permission; or (vii) “frame”, “mirror” or otherwise incorporate any part of this Site into any other website without our prior written authorization.

Eligibility

The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by DymajeCare for any reason. Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring their accounts to another party. If you do not qualify, you may not use the Service or the Site.

Your Account

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of India or other applicable jurisdiction and will only use the Site to make legitimate purchases for you or for another person for whom you are legally authorized to act (and will inform such other persons about the ToU and/or Privacy Policy) that apply to the purchase you have made on their behalf (including all rules and restrictions applicable thereto). You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or DymajeCare has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DymajeCare has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify DymajeCare immediately of any unauthorized use of your account or any other breach of security. DymajeCare reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. Notwithstanding the above, we retain the right at our sole discretion to deny access to anyone to the Site and the Services we offer, at any time and for any reason, including, but not limited to, for violation of the ToU or Privacy Policy. Additional terms and conditions will apply to your purchase of Services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any service provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the service provider’s rules and restrictions regarding use of products, and/or Services. You agree that any violation of any such service provider’s rules and restrictions may result in cancellation of your purchase(s), in your being denied access to the applicable service(s), in your forfeiting any monies paid for such Services, and/or in our debiting your account for any costs we incur as a result of such violation.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Submitted Content

DymajeCare does not claim ownership of any materials you make available through the Site. At DymajeCare’s sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the Site, you grant DymajeCare a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials (as well as use the name that you submit in connection with such submitted content). You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified in this Section. We take no responsibility and assume no liability for any submitted content posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these terms and conditions, please do not provide us with any submitted content. You agree that you are fully responsible for the content you submit. You are prohibited from posting or transmitting to or from this Site: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site.

Disclaimer of Liability and Warranty

Visitors to this website/portal and every third party are hereby informed that whilst the owners of this website/portal, viz DymajeCare . (“DymajeCare”), take care to ensure the accuracy of the Content, to the extent permitted by law, DymajeCare assumes no legal liability for and does not warrant that the information contained on this web site is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and DymajeCare hereby expressly disclaims and excludes all express and implied warranties terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. DymajeCare excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death. You expressly agree that your use of, or inability to use, the service is at your sole risk. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. Prices for our products are subject to change without notice. In no case shall DymajeCare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of or in any way connected with, your access to, display of or use of this site or with the delay or inability to access, display or use this site (including, but not limited to, your reliance upon opinions appearing on this site; any computer viruses, information, software, linked sites, products, and services obtained through this site); and even if DymajeCare and/or its affiliates their respective service providers have been advised of the possibility of such damages. DymajeCare and its affiliates have no liability and will make no refund in the event of any delay, cancellation, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense omissions delays or acts of any government or authority.

Disclaimer of Online Availability, Impressions, And Click-Throughs

In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.dymaje.com, its web pages, and any material, information, links, or content presented on the web pages at www.dymaje.com., its web pages, and any material, information, links, or content presented on the web pages at www.dymaje.com, may be unavailable for online access at anytime. Advertising sponsors and advertising, if any and if permitted, must be approved by DymajeCare before the posting of any advertising material, information, links, content, banners, and graphics on www.dymaje.com. DymajeCare reserves the right to accept or to reject any advertising sponsor or any advertising for any reason

License Disclaimer

Nothing on any DymajeCare website shall be construed as conferring any license under any of DymajeCare’s or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.

Local Laws

DymajeCare controls and operates this Website from its headquarters in Pune, India and makes no representation that the materials on the website are appropriate or available for use in other locations. If you use this Website from other locations, you are responsible for compliance with applicable local laws including but not limited to the export and import regulations of other countries. Unless otherwise explicitly stated, all marketing or promotional materials found on this Website are solely directed to individuals, companies or other entities located in India and comply with the laws prevailing for the time being in force in India. Disputes if any shall be subject to the exclusive jurisdiction of Courts at Pune.

Limitation of Liability

You expressly understand and agree that DymajeCare and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DymajeCare has been advised of the possibility of such damages), resulting from use of the site, content or any related services. If, despite the limitation above, DymajeCare or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of DymajeCare and/or Its Affiliates will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to DymajeCare in connection with such transaction(s) on this Site, or (b) Rupees One Hundred only (INR 100). The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of DymajeCare, Its affiliates, and/or their respective service providers.

Indemnity

You agree to indemnify and hold DymajeCare (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys’ fees, or arising out of or related to your breach of this ToU, your violation of any law or the rights of a third party, or your use of the Site.

Electronic Communication

When you use the Site or send emails to DymajeCare, you are communicating with DymajeCare electronically. You consent to receive communications from DymajeCare electronically. DymajeCare may communicate with you by email or by posting notices on the Site or by phone or usually available means of communication. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Site-Provided Email and Postings

The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. DymajeCare is under no obligation to review any messages, information or content (“Postings”) posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, DymajeCare may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree that you shall not to use any functionality provided by the Site to post content or initiate communications that contain: (i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law; (ii) Advertisements or solicitations of any kind; (iii) Impersonate others or provide any kind of false information; (iv) Personal information such as messages which state phone numbers, account numbers, addresses, or employer references.; (v) Messages by non-spokesperson employees of DymajeCare purporting to speak on behalf of DymajeCare or containing confidential information or expressing opinions concerning DymajeCare; (vi) Messages that offer unauthorized downloads of any copyrighted or private information; (vii) Multiple messages placed within individual folders by the same user restating the same point; (viii) Chain letters of any kind; or (ix) Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using DymajeCare to send messages to people who don’t know you or who are unlikely to recognize you as a known contact; b) Using DymajeCare to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.

Links

The Site or third parties may provide links to other World Wide Web sites or resources. Because DymajeCare has no control over such sites and resources, you acknowledge and agree that DymajeCare is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that DymajeCare shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Access To Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Modification and Notification of Changes

DymajeCare reserves the right to make changes to the Site, related policies and agreements, this ToU and the Privacy Policy at any time. If DymajeCare makes a material modification to this ToU, it may notify you by: (i) displaying a prominent announcement above the text of this ToU or the Privacy Policy, as appropriate, for thirty (30) days, being deemed sufficient notification, of such changes. After notice of a modification to the ToU or the Privacy Policy has been posted for 30 days, the notice will be removed. If you have not used the Site for more than 30 days, you should check the ToU and/or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the TOU or the Privacy Policy, you may do so by sending an email with the subject line “Termination” to the following email address: help@DymajeCare.co.in. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new ToU or Privacy Policy, as relevant.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed on the Site are the property of DymajeCare and other associated parties and service providers. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of DymajeCare or such third party which may own the Marks. All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

Survival of Terms After Agreement Ends

Notwithstanding any other provisions of this ToU, or any general legal principles to the contrary, any provision of this ToU that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this parties.

General

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Headings are for reference purposes only and do not limit the scope or extent of such section. This ToU and the relationship between you and DymajeCare will be governed by the laws of India without regard to its conflict of law provisions. You and DymajeCare agree to submit to the personal jurisdiction of the courts located in Pune with respect to any legal proceedings that may arise in connection with this ToU. The choice of DymajeCare to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. DymajeCare does not guarantee it will take action against all breaches of this ToU. Except as otherwise expressly provided in this ToU, there shall be no third-party beneficiaries to this ToU. This ToU constitutes the entire agreement between you and DymajeCare and governs your use of the Site, superseding any prior agreements between you and DymajeCare with respect to the Site.

PRIVACY POLICY

Information Collection and Use

This Privacy Policy (“Policy”) covers DymajeCare treatment of personally identifiable information that DymajeCare collects when you are on the DymajeCare site, and when you use DymajeCare services. This policy also covers DymajeCare treatment of any personally identifiable information that DymajeCare business partners authorisedly share with DymajeCare. This policy does not apply to the practices of companies that DymajeCare does not own or control or to people that DymajeCare does not employ or manage.

By using the website ‘DymajeCare.com’ (“DymajeCare”), you agree to the collection and use of information in accordance with this policy. DymajeCare collects personally identifiable information when you register for an DymajeCare account, when you use certain DymajeCare products or services, when you visit DymajeCare pages, and when you enter promotions offered by DymajeCare. DymajeCare may also receive personally identifiable information from our business partners. When you register with DymajeCare, we ask for your first name, last name, State, City, email, phone number,Photo Upload, and gender . Once you register with DymajeCare and sign in to our services, you are not anonymous to us. During registration, you may be requested to register your mobile phone and email id, pager, or other devices to receive text messages, notifications, and other services to your wireless device. By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements, including some advertising messages/emails from us.

Further, by using the website and/or registering yourself at DymajeCare.com for the reasons above-mentioned, and/or purchasing an DymajeCare product or service, you authorize us, as also our affiliates and our associate partners to contact you via email, phone-call, sms or direct mail and offer you additional services, basis the product you have opted for, impart product knowledge on the same, offer promotional offers running on website and other offers offered by the associated third parties, etc. For the aforementioned purposes, as also other permissible legal use, personally identifiable information may be collected and shared. Irrespective of you having registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from DymajeCare, our affiliates and associate partners for the above-mentioned purposes.

DymajeCare will not share your personally identifiable information to anyone other than as specifically noted herein. Notwithstanding the foregoing, DymajeCare may share and/or transfer your personally identifiable information to an affiliate and/or associate partner/business partner. DymajeCare may also share and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of DymajeCare business or upon the merger, reorganization or consolidation of DymajeCare with another entity resulting in DymajeCare not being the surviving entity.

For the purposes of this paragraph, “affiliate” shall mean any person, directly or indirectly, through one or more intermediaries, who controls, is controlled by or is under common control with, DymajeCare. The term “control,” as used in the immediately preceding sentence, shall mean possessing the power, directly or indirectly, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term “person” includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association or any other entity.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personally identifiable information that we have collected about you, please e-mail your request to hello@35.200.254.146 You can reach us at hello@35.200.254.146 to report ambiguity/ conflict/ concern arising out of this privacy policy.

Log Data

Like many site operators, we collect information that your browser sends (“Log Data”) whenever you visit DymajeCare.

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Security

To protect your personal information, we take reasonable precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you choose a direct payment gateway to complete your purchase, then DymajeCare stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and hence anonymous to us. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted unless you opt to store it. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third Party Advertising

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Web site. These companies may use information (excluding your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.

Legal

We strictly follow the norms of non-disclosure and any agreement thereof. It is our endeavor to ensure that the websites linked to us are safe and secure. However we have no control over third-party websites. Further, given our legal responsibilities to Statutory Authorities and Regulators, there may be situations or processes when we may be required to share your information with such Authorities/Regulators.

Other sites

There might be affiliates or other sites linked to our website. Personal information that you provide to those sites are not our property. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies. These sites may place their cookies or other files on your computer, collect data or solicit personal information.

Changes in this Policy

This Privacy Policy is effective as of 4th April 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

Disclaimer

Visitors to this website/portal and every third-party are hereby informed that whilst the owners of this website/portal, viz Dymaje Appliance and Gadgets  Services . (“Dymaje”), take care to ensure the accuracy of the Content, to the extent permitted by law, Dymaje assumes no legal liability for and does not warrant that the information contained on this website is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and Dymaje hereby expressly disclaims and excludes all express and implied warranties, terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. Dymaje excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause, but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death. You expressly agree that your use of, or inability to use, the service is at your sole risk. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. In no case shall Dymaje, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Not-withstanding anything mentioned before, we reserve the right to contact you via any mechanisms, not limited to email, sms, or phone-calls, to solicit feedback of your experience and to provide any additional services that you would be eligible for, either as a customer or as a visitor. We are not liable for any damages occurring to you as part of feedback solicitation and additional service provision. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs. We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third-party on our behalf. These cookies will not contain any personal information. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non-functional or inaccessible. We recommend that you leave them turned on.

PRICING & PLAN

DymajeCare offers Plan to care your Appliance & Gadgets

We have three unique offering.

  1. For pre purchase plan valid for 1 year have benefit of Pair, Repair &Refund
  2. It gives you a pair of Gadgets & Appliances when your Gadgets & Appliances is in Repairing.
  3. Repair cost Refund, when Your Repair bill will come it Refunds you on your Bill.
  4. For Instant Service , it includes pair & Repair
  5. You have to pay one time pair rentals that is very less you will get a working Pair of Appliance & Gadgets.
  6. Opt for Repair only.

Pricing

Currently we are offering four plans.

For DymajeCare valid for 1 year pre-registration

  1. 25% Refund on your Repair Bill
  2. 50% Refund on your Repair Bill
  3. 75% Refund on your Repair Bill
  4. 100% Refund on your Repair Bill

Price  is depends on the Device Purchase cost, for calculation of cost you can visit Appliance & Gadgets registration page Enter the Appliance & Gadgets purchase cost and select any plan out of four you will get the DymajeCare cost.

For Instant Pair and Repair valid for Repair time

Price  is depends on the Device Purchase cost we take a fixed rentals for the pair Appliance & Gadgets and you have to pay extra Repair Bill which will come after Repairing.

Refund and Cancellation policy

TERM OF DYMAJECARE

You can opt to protect your Gadgets & Appliances for up to 4 additional years. The term of the DymajeCare available is based on what the normal life cycle of the Gadgets & Appliances is supposed to be. While opting for DymajeCare for your Gadgets & Appliances, please keep in mind that the total term of the manufacturers’ warranty and  does not exceed 5 years.

For e.g.: If your Microwave has 1 year manufacturers’ warranty, you can opt DymajeCare for up to 4 additional years. However, if your Microwave comes with 2 years manufacturers’ warranty, you can opt DymajeCare for maximum 3 additional years.

Currently we have 3 Product

Mobile, Laptop and Microwave for DymajeCare.

SERVICE ASSURANCE

DymajeCare prides itself  in providing fantastic service and we are willing to put our money where our mouth is. We guarantee that your Gadgets & Appliances will be repaired and returned to you within the promised time period.

If we are unable to repair the Gadgets & Appliances within promised timelines, we will provide you a new or refurbished replacement Gadgets & Appliances with equal or equivalent features. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your Gadgets & Appliances.

Working Days includes weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays.

We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.

 HELP US, HELP YOU

1) Buy DymajeCare  along with your Gadgets & Appliances and ensure that you are buying the right plan based on the price of your Gadgets & Appliances.

2) At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the Gadgets & Appliances.

3) Get your DymajeCare Card within 30 days of purchasing it, the steps required to get your Card of Protection are given above. Requests for Gadgets & Appliancess activated post 30 days from purchase are liable to be rejected.

4) Provide all the information requested by us in a timely and truthful manner.

5) We request you to submit the Gadgets & Appliances and invoice to us promptly and respond to any queries raised in a timely manner. Delays on this front by you will cause the Service Assurance to extend by the proportionate number of days.

6) If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same Gadgets & Appliances.

RAISING A SERVICE REQUEST

The worst has happened; your Gadgets & Appliances has suffered a breakdown. Do not worry; we are here to help you.

Go to my account section search for your order from their request for repair & Refund.

2) Keep a copy of your purchase invoice bearing the order no ready or upload to Repair Form.

3) Ensure that the order number on your Gadgets & Appliances matches the one that is mentioned on the DymajeCare invoice.

4) We will keep you posted regarding the progress of the Service Request every step of the way.

5) Everything fine we will provide a Pair Gadgets & Appliances and we will take your Gadgets & Appliances for Repairing.

Your Responsibility of Pair Gadgets & Appliances

  1. You have to take care of pair Gadgets & Appliances we have provided to you
  2. If any malfunction comes on pair Gadgets & Appliances, please inform to us by calling.
  3. In case of lost, theft & accident we charge full cost of pair Gadgets & Appliances.

WHAT SHOULD YOU KEEP IN MIND

1) We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of DymajeCare and not prior to it.

2) Malfunctioning accessories or consumable items are not covered here. A full list of these items is available on our website.

3) The Gadgets & Appliances needs to have minimum 6 months’ manufacturer’s warranty that is applicable in India. Please ensure that you do not modify the Gadgets & Appliances, perform unauthorized repairs or use it commercially. All these actions void the manufacturer’s warranty and subsequently the as well.

4) We will not be able to cover those Gadgets & Appliances that are bought outside India. However, if the Gadgets & Appliances that you have bought in India breaks down while travelling abroad, we will cover it.

5) Malfunction should not be on account of normal wear and tear.

6) Ensure your Gadgets & Appliances invoice is electronically generated (printed) and has a complete break up of taxes. In case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion of DymajeCare.

7) DymajeCare covers every issue in the Gadgets & Appliances that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program, even if they are covered under manufacturer warranty.

8) International Coverage – If the Gadgets & Appliances breaks down abroad, we will still cover it. You can get it repaired from the service center abroad; we will reimburse the invoice costs. Alternatively, you can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.

CANCELLATIONS

DymajeCare can be cancelled within 15 days of purchase without any reason whatsoever. Upon cancellation of the DymajeCare no charge will be deducted from the amount paid towards the DymajeCare and the entire amount shall be refunded. No cancellations can be made by the Customer after 15 days from the Date of Purchase of DymajeCare.

If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company.

FAQS

1) What is the term of the service?

DymajeCare  is applicable for up to 3 additional years with the manufacturer’s warranty. However, the sum of manufacturer’s warranty and  should not exceed 5 years.

2) Can I extend the warranty on my phone for 2 more years?

DymajeCare  is available for 1 additional year on Mobile Phones and Tablets.

You can renew it every year.

3) How many times will the Gadgets & Appliances be repaired?

There is no limit on the number of service requests you can raise against DymajeCare . We will keep repairing the Gadgets & Appliances till the total costs of all repairs do not exceed the value of the Gadgets & Appliances and plan. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the Gadgets & Appliances, the Gadgets & Appliances will be replaced. Replacement is provided in the form of new or refurbished Gadgets & Appliances or Gift Cards

4) I changed my mind and I want to cancel the plan, can I get a refund?

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 15 days of purchase of plan, provided you have not already filed a Service Request.

5) What if the Gadgets & Appliances cannot be repaired?

For brands that do not repair damaged parts or if the Gadgets & Appliances cannot be repaired due to unavailability of spare parts, DymajeCare will provide you with an equivalent replacement Gadgets & Appliances which may or may not be a new piece.

6) What if I do not want to avail of the Pair, Pick & Drop services, can I get the Gadgets & Appliances repaired on my own?

Yes, you can get the Gadgets & Appliances repaired on your own. Please keep in mind that DymajeCare needs to be informed about the damage BEFORE submitting the Gadgets & Appliances to the nearest Authorized Service Centre.

8) How will I know if the Gadgets & Appliances will be picked up or if you will send a technician at home for repairs?

This is generally decided based on the category of your Gadgets & Appliances. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the Gadgets & Appliances on-site, we will have it transported to the nearest Service Centre free of cost for repairs.

9) What are other examples of specific issues arising out of normal wear and tear that are not covered under DymajeCare ?

Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:

  •        Parts that may have rusted
  •       Issues in the cavity of a Microwave
  •       Empty cartridges in a Printer
  •       Damages to hinges of a laptop
  •       Breakage of the blades of a Mixer or Juicer
  •       Burnt filaments

SOME LEGAL STUFF

1) Non-fulfillment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.

2) This service agreement is complete and agreement between DymajeCare and Customer. The retailer is only authorized dealer of our products and shall not be responsible for any of your grievance with regards to the services to be performed by DymajeCare under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon DymajeCare.

3) We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.

4) DymajeCare will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

5) The Gadgets & Appliances for which DymajeCare has been purchased should not have any other Care Pack/Insurance or Insurance linked plan//Maintenance Contract, apart from the manufacturer’s warranty.

6) Marketing brochures are meant purely for educating customers and do not have any commercial value.

7) Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Pune shall have the exclusive jurisdiction over disputes arising hereunder.

8) Full set of terms and conditions are available on www.dymaje.com

9) All rights reserved with DymajeCare.

ESCALATIONS

If you are not satisfied with the services provided by DymajeCare, you can contact us on our website  by filling a contact form.

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