Frequently Asked Questions.
Why should I protect my phone with DymajeCare Mobile Phone Insurance Plan?
DymajeCare Mobile Phone insurance provides peace of mind and so much more. We help you save money from costly replacements and our mobile insurance provides a protection plan against any damage (including liquid damage) and malfunction.
How do I enroll my cell phone in coverage?
To enroll, Click on the this link to Register Your Gadgets & Appliance. Typically, you are only eligible to enroll if you have not more than 3 year old phone.You can register for any Mobile Phone purchased Nationally or Internationally from 1st day of purchase of your phone to 3 years.
My Phone is of 10 days old?
Yes, you can Purchase Mobile Insurance. It is available from the same day of Purchase till 3 years.
What mobile devices are eligible for coverage?
The list of covered devices depends on your wireless provider’s specific cellular phone insurance program. Here are some examples of typical covered devices: Feature phones, Smartphones, Tablets.
How do I file a claim for my phone?
Read more about how to file a claim with DymajeCare mobile insurance on calming process. To get started, click here and select your order Repair Refund. Be sure to have the make and model of your device available, and have a method of payment. After you submit your claim, you should receive an email or call.
How do I claim phone insurance for my stolen/theft Mobile?
Please call our customer service number 7290-031040 and report loss of phone immediately after the occurrence of the event and post this we will send you the claim form to file your claims. You need to submit the relevant documents required to process your claim. The complete set of documents along with the duly filled claim form should reach DymajeCare within 7 days from the date of loss.
How to do Mobile Insurance Claim/Type of service Request
- Self Repair Service
- DymajeCare Repair Service
Self Repair Service : You have to go to the respective brand service center to get estimate for Repair or Replacement and same you have to inform us, After informing you will get 50% of Estimate Amount Instantly to start the Repairing or Replacement, Remaining refund will be given after the final bill submission within 3-4 days based on your protection plan.
DymajeCare Repair Service : We will arrange free pick-up and drop-off for your device, It will take Minimum of 12 day & Maximum of 20 days to get your device repaired or Replace, All cost are covered by DymajeCare based on your protection plan.
DymajeCare is applicable for up to 3 additional years with the manufacturer’s warranty. However, the sum of manufacturer’s warranty and should not exceed 4 years.
2) Can I extend the warranty on my phone for 2 more years?
DymajeCare is available for 1 additional year on Mobile Phones and Tablets.
You can renew it every year.
3) How many times will the Gadgets & Appliances be repaired?
There is no limit on the number of service requests you can raise against DymajeCare . We will keep repairing the Gadgets & Appliances till the total costs of all repairs do not exceed the value of the Gadgets & Appliances and plan. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the Gadgets & Appliances, the Gadgets & Appliances will be replaced. Replacement is provided in the form of new or refurbished Gadgets & Appliances or Gift Cards
4) I changed my mind and I want to cancel the plan, can I get a refund?
While we will be sorry to see you cancel the plan, we can certainly refund the plan within 15 days of purchase of plan, provided you have not already filed a Service Request or Repair Request.
5) What if the Gadgets & Appliances cannot be repaired?
For brands that do not repair damaged parts or if the Gadgets & Appliances cannot be repaired due to unavailability of spare parts, DymajeCare will provide you with an equivalent replacement Gadgets & Appliances which may or may not be a new piece.
6) What if I do not want to avail of the Pair, Pick & Drop services, can I get the Gadgets & Appliances repaired on my own?
Yes, you can get the Gadgets & Appliances repaired on your own. Please keep in mind that DymajeCare needs to be informed about the damage BEFORE submitting the Gadgets & Appliances to the nearest Authorized Service Centre.
8) How will I know if the Gadgets & Appliances will be picked up or if you will send a technician at home for repairs?
This is generally decided based on the category of your Gadgets & Appliances. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the Gadgets & Appliances on-site, we will have it transported to the nearest Service Centre free of cost for repairs.
9) What are other examples of specific issues arising out of normal wear and tear that are not covered under DymajeCare ?
Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:
- Parts that may have rusted
- Issues in the cavity of a Microwave
- Damages to hinges of a laptop
10.What about Spare Device?
Hand Over the Spare Gadgets & Appliances getting your Repaired Gadgets & Appliances, Failing to do you have to pay full cost of Spair Gadgets & Appliances